They say the third time’s the charm, but for our fourth year in a row winning a major distinction from J.D. Power – thanks to residential customers among the 370,000 we serve – we’re ecstatic. And we send our thanks right back to you.
In its annual survey, J.D. Power found TECO Peoples Gas to be the No. 1 utility in customer satisfaction among midsized natural gas companies in the south region. This follows another recent reaffirmation of the trust our customers place in us.
“TECO Peoples Gas has been part of Florida since 1895, and as the state’s largest natural gas provider, many of our company team members are also customers,” said T.J. Szelistowski, president of TECO Peoples Gas. “We like to think that gives us special insight into what high-quality customer service is for the communities we’re proud to serve, but that insight includes knowing that we can never stop striving to do better. Thanks for giving us the opportunity to serve you, and for being the best customers we could hope to have.”
How many other ways can we say thank you for these incredible honors?
Thanks for being great to work with overall, and thanks for embracing the ease and convenience of natural gas as well as our online offerings, which give you the power to manage your account needs in ways that work best for you.
Thanks for embracing gas appliances, like tankless water heaters, which heat up faster, are more durable than traditional water heaters and are up to 40 percent more energy efficient. Along those lines, thanks for serving up dishes that sizzle with perfection with the help of something that’s ideal for football season: a natural gas grill. It’s just one of many natural gas appliances available to improve our customers’ quality of life.
Thank you for welcoming us into your communities! For all of our customers, including new ones in places like Green Cove Springs and Jacksonville, natural gas from Peoples Gas is a conduit to economic growth. We believe in your neighborhood and its future, and we’re committed to doing our part to help to you seize new opportunities for prosperity.
Thanks for always being mindful of safety with natural gas. That means more than just knowing the signs of a rare-but-possible leak and, if that happens, that it’s critical that you contact our 24-hour emergency line toll free at 1-877 TECO PGS (1-877-832-6747). It’s also important to make sure everyone in your household knows what do to as well.
Thanks for calling 8-1-1 at least two full business days before digging – it’s the law! For free, utility technicians will locate and mark buried infrastructure, like natural gas lines, so that digging as part of any project doesn’t create a catastrophe.
Thanks for joining our team members in the Share program, co-sponsored by Peoples Gas and Salvation Army, to help neighbors in desperate financial situations pay their natural gas bills. Every dollar you donate, whether on a one-time or recurring basis, goes directly to helping a neighbor in need. Peoples Gas will even match every donation, dollar-for-dollar, up to a combined $500,000 a year.
Finally, thanks for saying great things about us and letting J.D. Power know that we have your trust. And thanks for the ways you let us know how we can serve your needs better – we’re always working on it!