For the fourth time and the second year in a row, TECO Peoples Gas was designated a Customer Champion and received the highest overall score in the nation in the semiannual Utility Trusted Brand & Customer Engagement™: Residential, a Cogent Reports™ study.
Cogent Reports is the syndicated research division of Market Strategies, a global market research firm.
More than 58,000 residential utility customers responded to the web-based survey, which measured three business components: Brand Trust, Operational Satisfaction and Product Experience.
Peoples Gas also ranked highest in Brand Trust among the 130 electric, natural gas and combination utilities across the country that were included in the study.
“We are proud to be recognized as the most trusted natural gas brand in the nation, and, to our 370,000 customers, thank you for your trust in our company,” said T.J. Szelistowski, president of Peoples Gas. “We work hard to deliver reliable and affordable energy with a strong focus on customer service that exceeds customer expectations.”
To top it off, the recognition comes only months after Cogent named Peoples Gas an Environmental Champion in a separate study conducted by the firm.
We’re grateful for the recognition, and we thank you – our valued customers – for your trust.