Lessen the stress of holiday travel with our new website enhancements

From packing bags and gifts, preparing for inclement weather and more, traveling over the holidays can be stressful. That’s why we’re happy to help you cross one big item off your to-do list – your bill payment!

Thanks to new enhancements to tecoaccount.com, you can now either:
• Pay online through your checking or savings account for more than you owe on your current bill statement, or
• Pay in advance of receiving your bill statement.

Payment screen shot1

With our new website enhancements, you can either pay online for more than you owe on your current bill statement, or pay in advance of receiving your bill statement.

Through focus groups conducted earlier this year, we learned that some customers like to overpay when traveling out of town to ensure they’ve covered their expenses while they’re away. Meanwhile, others (who may not be traveling) like to pay in advance for budgeting purposes.

For either scenario, we have you covered now through our fast and secure payment option that’s available 24 hours a day, seven days a week from any mobile device.

And that’s not all! Along with our increased website functionality from earlier this year, we continue to improve our site to provide even more options to serve you better and make it easier to do business with us.

Doc upload screen

Our new website enhancements offer more options. Here, customers who are moving into a new location can upload documentation, such as passports, directly from our secure site.

Another recent enhancement is the ability for customers who are moving into a new location to upload documentation, such as passports, directly from our secure site. This allows us to process your requests quickly, protect your privacy and adhere to legal requirements when performing an identity check.

These new enhancements are part of our overall effort to improve your customer experience.

You’ve asked. We’ve listened. And we’re just getting started!

This entry was posted in Customer Experience and tagged , , , . Bookmark the permalink.