Satisfaction can take many forms – and when TECO crews fanned out across Florida to get service back on for our customers as part of a history-making restoration effort after Hurricane Irma – satisfaction meant the relief of having reliable natural gas and electricity again.
In calmer-weather times, TECO Peoples Gas customers expressed their satisfaction in another way: by letting J.D. Power know their satisfaction with their natural gas provider was not just high, but higher than it was the year before for the fifth year in a row.
The J.D. Power 2017 Gas Utility Residential Customer Satisfaction Study is the latest in a string of good news for TECO Peoples Gas and, more importantly, the customers we’re proud to serve. For 16 years, the study has ranked utilities by size and region, with TECO Peoples Gas in the South Midsize category as Florida’s largest natural gas provider serving about 370,000 customers.
“From our ongoing efforts in pipeline replacement to our economic development efforts that help bring natural gas opportunities to communities across Florida, we’re honored to have this outstanding recognition from our customers,” said T.J. Szelistowski, president of TECO Peoples Gas. “As word-of-mouth builds among neighbors about the many benefits of bringing natural gas into your home – from efficient appliances for cooking, cleaning and affordably enriching your lifestyle and much more – the future is looking good for TECO Peoples Gas customers and customers-to-be.”
The latest positive feedback from TECO Peoples Gas customers adds to other recent honors for the company, including its status as the nation’s most-trusted utility according to The 2017 Utility Trusted Brand & Customer Engagement™: Residential, a Cogent Reports™ study by Market Strategies International that focused on 130 electric, natural gas and combination utilities across the country. J.D. Power also named TECO Peoples Gas No. 1 in business customer satisfaction in the South region earlier this year.
With 122 years of customer-focused commitment, we’re always looking forward to our next opportunity to shine in your eyes. For all the gas customers we’re proud to serve, that may just be the next meal you make at home.